Every plan gets the whole product

It is the unit an answer is charged in, and it exists so that one number covers work that is not all the same size. An ordinary grounded question — the assistant reads your knowledge, answers, and checks the answer against its sources — costs about — credits. Credits are not minutes, not messages and not tokens you have to convert: a plan's allowance divided by that figure is roughly how many questions it holds.

The reason it is not a flat per-question price is that a flat price would have to be set at the cost of the most expensive question anyone could ask, and almost every question is far cheaper than that. Charging for what each answer actually took is what keeps the ordinary ones cheap.

Your plan price. That is the whole answer on default settings: there is no per-question charge, no automatic upgrade, and no usage that bills beyond the allowance unless you turn it on.

If you do turn extra usage on, you have to set a ceiling in the same action — the setting will not save without one — so the most you can be billed is the plan price plus the ceiling you chose, plus any one-off pack you deliberately bought. There is no configuration of this product in which a month costs an amount you did not agree to in advance.

Knowledge is not metered at all. Documents, knowledge-base entries and CSV or database datasets cost nothing to add and nothing to keep, on every plan including Free, and there is no storage charge. Individual files are accepted up to 20 MB.

What the plan does set is depth of history: how many past revisions of each source are kept, which is the figure on each plan card, so you can see what a source said when an older answer cited it. Question history has its own retention, which a bot's admin can shorten but not extend indefinitely.

Every question a Ground answers, summed across every Ground on the account. Configuring a Ground costs nothing; only answering does. A repeated question served from cache costs nothing either.

Answering pauses and the bot says so; it does not silently degrade, start guessing, or quietly bill you for more. Extra paid usage past the allowance is off by default and cannot be switched on without setting a spending ceiling at the same time, so there is no overage you did not ask for. Everything else is untouched — knowledge, settings, access gates, embeds and team members all stay exactly as configured, and the bot's admin console keeps working. It resumes on its own at the calendar-month reset, or immediately on an upgrade. A bot's own admin can also set a lower cap than the account allowance, which behaves the same way.

As many as you like on any plan, Free included. The plan limits only the monthly credits across every Ground on the account — never the number of Grounds, the features or the capabilities.

Start on Free — it is the full product, not a trial, and it is the only honest way to find out what your real answer volume is. Move up when you see the meter getting close, which is visible on My Bots → Plan & billing before it becomes a problem. There is no benefit to guessing high in advance.

Every plan includes the models the product runs on — Fast, Balanced and Deep are the three answer modes, and all three work on Free. “Premium” is a separate, more expensive class of model (Claude Sonnet 5 today) that a bot's admin can deliberately pin to a mode on the commercial tier. It is opt-in per assistant, never automatic, and nothing downgrades or degrades without it: a bot on any other plan runs Deep on its own Deep-class model and says so.

It is a separate class rather than a bigger allowance because its cost per answer is open-ended in a way the rest of the catalogue is not, which is exactly why it is metered and gated rather than bundled everywhere.

No. Every plan includes the models; a key of your own is optional. If a bot's admin does connect one, that bot's answers are billed by the provider directly to them and stop drawing on this account's allowance. Keys are encrypted at rest and never shown again after saving.

Not yet. Paid plans bill monthly, and there is no annual rate to discount.

Paid plans are designed to be self-service — change or cancel from My Bots → Plan & billing, with no email required. While paid checkout is still being finished, nothing is charged and there is nothing to cancel.

A month you have already started is not refunded as a matter of course — cancelling stops the next charge and leaves the current one in place, which is why the plan keeps working until the period ends. Two things override that, and both are honoured without argument: a billing mistake on our side, and the statutory 14-day right of withdrawal a consumer in the EU, EEA or UK has on a new purchase.

The full policy — what is refunded, what is not, how a withdrawal is calculated and how long the money takes to come back — is on the refunds and cancellation page.

Three things, and they compound: which model answered — a fast model and a deep-reasoning one differ several-fold on the same question; how much of your knowledge it had to read — a question that sweeps a long manual costs more than one answered from a single short passage; and how much checking the answer needed — a claim that had to be verified against your sources costs the verification too.

That is why there is no questions-per-month figure on this page. Any number we picked would be wrong for your Grounds, and the honest version is the one on your own meter: watch My Bots → Plan & billing for a week and you will know your real rate. It is visible there well before it becomes a problem.