Who you are contacting
- Operator
- Grounded Builds — the trading name that runs groundedbuilds.dev.
- Jurisdiction
- State of Missouri, United States — the governing law named in the Terms.
- jkaos0725@gmail.com — reaches the same inbox as the form below, for anyone who would rather not use a web form, or who cannot.
What to expect, by topic
| Topic | Use it for | We respond within |
|---|---|---|
| Privacy and data | Access, correction, export or deletion of your data; questions about the privacy notice. No account required. | 30 days, usually sooner |
| Security | A vulnerability, an exposed credential, or anything you think is a security problem. Please do not test against other people's bots. | 2 working days |
| Accessibility | A barrier that stops you using the product, or a request for information in another format. See the accessibility statement. | 5 working days |
| Billing | Plans, invoices, refunds, or anything about a payment. See pricing for what is currently available. | 2 working days |
| A specific bot | A bot answering wrongly or holding content it should not. The bot's owner controls its knowledge and is the faster fix — tell us if you cannot reach them. | 5 working days |
| Legal | Questions about the Terms, a demand or notice from a lawyer, a court order, and requests from public authorities. This is the point of contact for both users and authorities. | 5 working days |
| Copyright | Content on a bot that infringes a copyright, trademark or other intellectual-property right you hold or represent. See what a complaint needs — it asks for a few extra details. | Receipt acknowledged, then assessed without undue delay |
| Illegal content | Content on a bot you believe is unlawful — not merely disagreeable. This is the formal notice-and-action route, and it asks for a few extra details. | Receipt acknowledged, then assessed without undue delay |
| Something else | Sales, partnerships, press, or a question that fits nowhere above. | 5 working days |
Points of contact
- Users
- This form, using the Legal topic, or the operator email above. Both reach a person directly — no automated tool stands in the way, and no account is needed.
- The operator email above, or this form using the Legal topic. Please put Authority request in the subject so it is not triaged as a general enquiry.
- Language
- English, for both. We will do our best with a notice in another language, but English is the only one we can promise to handle correctly.
Reporting illegal content or a copyright infringement
Bots on this platform are filled with content by their owners, not by us. We host it. If you believe something a bot holds is unlawful, or infringes a right you hold, use the Illegal content or Copyright topic below — those two routes ask for four extra things, and a report missing any of them is one we cannot act on:
- Why it is unlawful — a substantiated explanation, in enough detail that we can assess it without guessing what you mean. "This is illegal" is not one.
- Where it is — the exact web address of the content, starting with
https://. One notice per location. - Who you are — your name and an email address we can reply to.
- A good-faith statement — that what you have told us is accurate and complete.
The name and email are not required where the report concerns an offence under Articles 3 to 7 of Directive 2011/93/EU — child sexual abuse material. If that is what you are reporting and you do not want to identify yourself, send it to the operator email at the top of this page instead of using the form.
What happens next: we acknowledge receipt to the address you give, without undue delay. We then decide what to do about the content in a timely and diligent way, not arbitrarily, and on objective grounds — the same way for the same kind of report, whoever sends it. You are told the outcome and the grounds for it. If we restrict or remove content, the owner who uploaded it is told why, so that they can respond.
Two things this route is not. It is not a way to remove an answer you disagree with — a bot answering badly is the A specific bot topic, and its owner is the faster fix. And a notice that is knowingly false is itself a problem: we keep what you send.
Send a message
Only the message itself is required. Leave the email field blank if you do not want a reply — an accessibility report is worth having either way. The two notice topics (Copyright and Illegal content) are the exception: those ask for a few more details, and the form says so when you pick one.
Faster than writing to us
- How something works — the help pages cover setup, embedding, access control, invites and billing troubleshooting.
- Delete your own data — the chat's own "delete my data" control removes your conversations with a bot, and account settings deletes the whole account.
- Change what a bot knows — that is the bot owner's admin console, not ours.